Before you pay
Review the item, seller, price, fees and delivery or pickup choice before confirming payment. A live-sale request first needs the seller's confirmation of the item, quantity and price. If you no longer want an unconfirmed request, contact the seller or Rapid before paying.
After payment
If an order cannot be fulfilled, a merchant cancels an item, a delivery fails or the item received is not what you ordered, contact [email protected] with the order reference and a short description. Photos can help for item issues. Do not send card numbers or identity documents by ordinary email.
We review the original payment and order evidence, including what was supplied, prepared, picked up or delivered. An eligible refund may cover a whole order or only the affected components. A refund cannot exceed what was originally paid for those components. Any applicable rights under Mauritius consumer law remain available.
Changes, pickup and returns
A cancellation request is not automatically effective after a merchant begins preparation or a courier takes custody. For pickup orders, check the collection location and window shown with the order. If you need to return a physical item, contact support first so the return and any merchant instructions can be assessed; return options vary with the item and circumstances.
When a refund appears
Once a refund is approved and submitted, the payment provider and your bank or wallet determine when it appears. We will not promise a fixed posting date that they do not control. If the provider result is uncertain, we check the original operation before attempting anything further to avoid duplicate payments or refunds.