Shopping and orders
How do I place an order?
Browse Stores or Food, select an available item, review the price and choose delivery or pickup where the location offers it. The checkout shows your total before you confirm.
Where can I follow an order?
Sign in to your Customer Account and open My Orders. Delivery details and collection instructions appear as the order progresses.
How does pickup work?
Pickup is offered only at participating locations. You choose collection at checkout; your confirmation then shows the selected location, pickup window and any merchant instructions.
Who pays for delivery, and when will a courier see the job?
For an order placed on Rapid, you see and pay the delivery quote before checkout. The quote depends on the pickup location, destination, route and parcels. Once the payment is confirmed and the merchant marks the order ready, Rapid offers a funded route to eligible couriers. Your order shows progress as pickup and delivery are recorded. A store arranging a standalone courier trip outside Rapid checkout pays that trip's quote itself.
Live selling
Is a live-sale request a confirmed order?
No. You can describe the item and optionally add a screenshot. The seller confirms availability, quantity and price before you pay. A seller may use automatic or manual handling depending on the location's settings.
Do I need a product listing for a live request?
No. A seller can confirm a requested item without selecting a catalogue SKU. Registered items may still be linked to inventory when the seller chooses one.
Accounts and support
Which account should I create?
Choose an account type for shopping, courier work, a store or a restaurant. Store and Restaurant Accounts use separate email addresses and separate sign-ins.
Where can I learn about a work account and its charges?
Read the guides for Stores, Restaurants and Couriers. Each includes common questions. The Pricing page lists the current staging fee model for all three.
What if an item is unavailable or there is a delivery problem?
Read Refunds & Cancellations and contact us with the order reference. We review the actual payment, fulfilment and delivery state before resolving an issue.